Years of
Helping People and Teams Grow
Hey there, I'm Josh and it's a pleasure meeting you
Senior Enterprise Customer Success Manager
Senior AE, IC, CSM, TAM, CEM, PM, L&D Specialist + Junior AI Consultant
Josh Mason
About Me
You are reading the profile of a professional whose worked with over 10,000 children, trained over 15,000 employees, coached CEO's and C-suite Executives, started multiple companies, and optimized dozens of processes that have been adopted globally. I have helped tens of thousands of individuals across hundreds of companies grow and optimize themselves, their teams, projects and clients for more than 10 years now. I would love to connect and discuss exchanging mutually beneficial value.
0+
0+
Employees
Trained
Trained
0+
Enterprise Clients
Managed
Managed
+0%
Client
Satisfaction
Satisfaction
+0%
Client
Retention Rate
Retention Rate
-0%
Churn Rate
Reduction
Reduction
+$0k
Upsell
Revenue
Revenue
0+
Processes adopted
globally within the company
globally within the company
Clients by Industry
John Holland Group Pty Ltd
Laing O'Rourke Australia Pty Limited
MSP Engineering Pty Ltd
Enerven Energy Infrastructure Pty Ltd
CPB Contractors
Arup
Bouygues Construction
Calibre Group
Paynters
Lendlease
Mott McDonald
Aurecon
Pindan
RCR Tomlinson Ltd
TRN Group
Rio Tinto Group
RCR Mining Technologies Pty Ltd
Transport for NSW (TfNSW)
Queensland Police
Department of Transport and Main Roads
(Queensland)
Bombardier Transportation Australia
Melbourne Water
Hisense Co., Ltd.
Goertek Pty Ltd
Broadspectrum (Australia) Pty Limited
Asian Development Bank
Goldman Sachs
Macquarie Bank
i2Edu
Qingdao Seaforest Hair
Alation
University of Western Australia
My Resume
My Education
Licenses and Certifications
My Skills
Tech Stack
Customer Success (CS)
Customer Relationship Management (CRM)
Project Management Tools
Enterprise Resource Planning (ERP) Systems
Document Management
Learning Management Systems (LMS)
Business Intelligence and Analytics
Customer Support and Helpdesk
Collaboration and Communication
Agile Development Tools
User Experience (UX) and Prototyping
Human Resources Management Systems (HRMS)
Business Process Automation and Integration
Time Tracking and Productivity
My Hobbies
Cat-Dad :)
Freestyle Dancing
AI Enthusiast & Singulatarian
Competing in NFL, Spikeball and Soccer leagues
Lifelong Personal Development
Coaching individuals in systematic personal life management systems, tools and techniques
Personal Qualities
Empathetic
Adaptable
Strong Communicator
Problem Solver
Customer-Centric
Collaborative
Leadership Qualities
Resilient
Proactive
Organized
Testimonials
I have been working with Josh on a solar farm project management for two years. He has been an exceptional and dependable consultant, delivering outstanding services and professional advice. Since we determined to use Asite as the project management platform, he introduced best business practices to us, trained us on system functionalities, and provided solutions to meet various and complex business requirements. His expertise and passion in the field were truly impressive. I can recall a lot of details that he has done a very good job. He is not only knowledgeable in his field but also has a sharp eye for identifying issues and developing practical solutions. He is so good at thinking from both a business and technology perspective, which means he understands how to use technology to voice for business and benefit business.That streamlined our communication and made it efficient. In the past two years, I have also learned a great deal from him. Josh was definitely a pleasure to work with, and his contributions were instrumental in the success of our project. I highly recommend him without hesitation. I can see from LinkedIn he has created his own company "Systemic Living Guide", I believe his extensive experiences and strategic mindset will be invaluable. All the best with his new company.
Sunan Liao
Senior business analyst at Sunterra energy
Josh provided valuable insights into our business that helped us refine our website and communication with our clients. His methodical approach yielded clearer messaging and valuable feedback that helped our streamline our customer experience.
Tanya Cross
Helping leaders to level up with transformational mindset work.
Josh was the Lead Asite Consultant for our company. He was responsible for guiding us through our trialling, implementing, setting up and configuring and training as well as providing ongoing consultation and support in setting up and managing multiple projects on the platform. Josh was very efficient in helping us troubleshoot, suggesting different ideas for configuration and always available for personal 1:1 help with the administration and configuration. It was a pleasure working with Josh and I would highly recommend him for future client-facing roles
Annuscka Shalev
Consultant / Advisor
Josh is an excellent communicator - he leans in and he listens, and because of that he's able to provide solutions that fit the person or the company he's working with. Training and development are Josh's strongest skills. I highly recommend him.
Pauline Bright
Business Designer. Business Coach
Josh is a great colleague and professional trainer , he helps me a lot in not only business English skill but also western country culture, he is good at training people in different ways.it’s my pleasure that working with Josh for 3years.
周小飞 (Frank)
歌尔股份 - ID Director
Josh Mason is one of the best training consultants I ever worked with. He has so many kinds of training materials to use and all employees in the company love his training classes. He likes to learn knowledge of different industries and he was always trying to understand different employees' work so he can guide more when he was teaching them how to use English to express themselves. Sometimes, I think he is too precise when he was teaching us how to write emails or documents but I do learn a lot from him. When I apply these skills to my work, I found it more professional and easier to communicate with western counterparts.
Kay (Kiki) Wang
Mobile Robot Vision System Global Marketing
During my time at Goertek, I found working with Josh to be an impressive and delightful experience, someone definitely praiseworthy. Josh was responsible for Goertek's English training programs and succeeded in raising the average English level company wide within two years. Josh designed rich English courses involving speeches, games, shows, socials and more. He and his team trained hundreds of employees in Goertek, covering multiple cities. It has been a pleasure knowing him and I have personally heard much praise from various other colleagues throughout the company for Josh Josh is also very professional in training and development, sports and events planning. These skills are in every company.